Frequently Asked Questions

Each product page includes its own sizing information. We recommend measuring your bust, waist and hips and comparing them with the size guide instead of relying only on the size you usually wear. If you are between sizes, choose the larger size for a more comfortable fit.

Of course. Contact our customer support team with the product name and your height, bust, waist and hip measurements. We will help you select the most suitable size based on the information available for that style.

Contact us within 30 days of delivery with your order number and the size you need. Eligible size replacements are available for a flat AU$29.95 fee, including free delivery of the replacement. Depending on the item, you may not need to send the original product back. We will confirm your options before any charge is made.

Yes. Exchanges may be requested within 30 days of delivery and are subject to availability. Contact us before returning anything so we can approve the request and explain the available options. No replacement fee applies when the original item is faulty, damaged or incorrect.

You may request a free cancellation within 3 hours of placing your order. Contact us as soon as possible with your order number. After this period, the order may already have entered fulfilment processing and cancellation cannot be guaranteed.

Contact us immediately with your order number and the complete correct address. We will try to update it before dispatch, but changes cannot be guaranteed once fulfilment has begun. An approved address change may restart the processing timeframe.

Usually, yes, provided the order has not been dispatched and the requested option is available. Contact us as soon as possible. Any approved change may restart the 1–2 business day processing timeframe.

Please check your spam, junk and promotions folders first. If it is not there, contact us so we can confirm your order and check whether the email address entered at checkout needs to be corrected.

Check that the code is still valid, that your order meets any minimum purchase requirements and that the products are eligible. If an advertised code still does not work, contact us before placing the order, or immediately afterwards, with the code and a screenshot of the issue.

We currently deliver exclusively to addresses located within Australia. Some remote, restricted or carrier-excluded locations may not be available. We will contact you if we are unable to service the address entered at checkout.

No. AUS Fashion currently accepts orders for delivery within Australia only.

Yes. Standard shipping is free on every Australian order, with no minimum purchase requirement.

Orders are normally processed within 1–2 business days. After dispatch, delivery within Australia is estimated to take 6–8 business days, giving a total estimated timeframe of 7–10 business days. Remote areas and peak periods may require additional time.

We work with an international fulfilment partner, so orders may be dispatched directly from an overseas fulfilment facility and transferred to an Australian delivery partner for final delivery. This arrangement does not affect your rights under the Australian Consumer Law.

You will receive a tracking number or tracking link by email after dispatch. Please allow up to 48 hours for the carrier's first update. A message such as “Information Received” or “Label Created” means the parcel is awaiting its first carrier scan.

If tracking has not updated for several business days or the order is materially overdue, contact us with your order number. We will review the tracking and, where appropriate, open an investigation with the delivery partner.

Multi-item orders may be dispatched in separate parcels and arrive on different days. Each parcel may have its own tracking number. Check your shipping emails or contact us and we will confirm the status of the remaining items.

Check entrances, safe-drop areas, building reception, neighbours and other household members. Some carrier scans appear shortly before physical delivery, so allow until the end of the delivery day. If the parcel is still missing, contact us and we will assist with a carrier investigation.

You may request a change-of-mind return within 30 days of delivery. Items must be unworn, unused and unwashed, with original tags and hygiene seals attached where applicable. Contact us before sending anything back, as all returns require prior authorisation.

Approved returns are sent directly to our international fulfilment centre. Contact us first and we will provide the correct return address and instructions. Returns sent to an unauthorised address may not be accepted. This arrangement does not affect your consumer rights or our 30-day return policy.

For change-of-mind, sizing or preference-related returns, the customer is responsible for tracked return shipping. If an item is confirmed faulty, damaged or incorrect, we will provide a prepaid return label or reimburse reasonable return shipping costs where required.

Contact us within 7 days of delivery, where reasonably possible, with your order number and clear photographs of the item, packaging and shipping label. Once verified, we will provide an appropriate solution. The 7-day reporting period helps our investigation and does not limit your rights under the Australian Consumer Law.

We aim to inspect an authorised return within 7 business days of arrival. Approved refunds are processed to the original payment method within 7 business days, after which your bank may need another 3–5 business days. You may alternatively choose store credit for the eligible item value plus a 10% bonus.

Yes. Payments are processed through Shopify and secure third-party payment providers using encrypted checkout technology. AUS Fashion does not directly store your complete payment card details.

We accept the secure payment methods displayed at checkout, which may include major credit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Availability can vary by device and checkout configuration.

Prices for Australian customers are displayed and processed in Australian dollars (AUD), unless the checkout expressly states otherwise.

Always follow the care label attached to the garment. As a general precaution, wash delicate pieces inside out in cool water using a gentle cycle, avoid harsh bleach and allow them to air dry. Embellished or highly delicate garments may require hand washing or professional cleaning.

Use the Contact page in our website menu and include your order number when your question relates to an existing purchase. We aim to respond within 24 hours during our normal customer support hours.