Every order is sent a tracking link as soon as it leaves our fulfilment centre. Here is how to find it, and what the updates mean.
Find your tracking link
- Check your email. When your order is dispatched we send a shipping confirmation containing your tracking number and tracking link. If it is not in your inbox, check your spam or promotions folder.
- Check your account. If you created an account at checkout, your orders and their tracking sit in your account.
- Checked out as a guest? Use the link in your shipping confirmation email, or contact us and we will resend it.
When tracking starts
Orders are processed within 1–2 business days after payment. After dispatch, standard delivery within Australia is estimated at 6–8 business days, giving a total estimate of 7–10 business days. Business days are Monday to Friday, excluding Australian public holidays. Delivery estimates begin after dispatch, and remote or regional addresses may take longer.
Please allow up to 48 hours after dispatch for the carrier's system to show its first update.
What the updates mean
- “Information Received”, “Label Created” or “Shipment Data Received” — the shipping label has been created and the parcel is waiting for its first carrier scan. Tracking will begin updating as it moves through the network.
- Tracking has not moved for a few days — this is common mid-transit and does not mean a parcel is lost. If several business days pass with no update, or your order is materially overdue, get in touch and we will review the tracking and, where appropriate, open an investigation with the delivery partner.
- It shows delivered, but nothing arrived — check around entrances and any safe-drop areas, ask others in the household or building reception, and allow until the end of the delivery day, as some scans appear shortly before physical delivery. If it is still missing, contact us.
If your order arrives in more than one parcel
Orders containing several items may be dispatched in separate parcels, each with its own tracking number. They can leave on different days and arrive at different times, so a partial delivery does not mean part of your order is missing.
Full detail is in our Shipping Policy.