Terms of Service

Terms of Service

Welcome to Marlowe the Label. The terms “we”, “us” and “our” refer to Marlowe the Label and the legal entity identified in the Contact Information section below. We operate this online store and website, including the information, content, features, tools, products and related services made available through it (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (“Terms”), together with the policies referenced in them, explain your rights and responsibilities when you access our website, create an account, place an order or otherwise use the Services.

Please read these Terms carefully. By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

SECTION 1 — ACCESS, ELIGIBILITY AND ACCOUNTS

By using the Services, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you are using the Services with the involvement and consent of a parent or legal guardian.

You may be required to provide information such as your name, email address, billing details, payment information and delivery address. You agree that the information you provide will be accurate, current and complete and that you are authorised to provide it.

You are responsible for keeping your account credentials confidential and for activity conducted through your account. Please contact us promptly if you believe your account has been accessed without authorisation. You must not sell, transfer or assign your account to another person.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, measurements, photographs, colours, prices and availability information are accurate. However, the colour and appearance of a product may vary slightly depending on lighting, photography, screen settings and the device used to view the website.

Measurements may vary within the reasonable tolerances disclosed on the relevant product page or sizing guide. Please review the product description and size information before ordering.

We may update product information, introduce new products, limit quantities or discontinue products at any time. Changes will not affect an order that we have already accepted, except where an error must be corrected or where a product becomes unavailable. If that occurs, we will contact you and provide an appropriate option, which may include a replacement, store credit with your agreement or a full refund.

All products supplied to Australian consumers come with the consumer guarantees required by the Australian Consumer Law, including guarantees relating to acceptable quality, safety, fitness for purpose and correspondence with description.

SECTION 3 — ORDERS AND ACCEPTANCE

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We may decline or cancel an order for legitimate reasons, including unavailable stock, an unsuccessful payment, an obvious pricing or product information error, suspected fraud, an address we cannot service, purchase quantity restrictions or a breach of these Terms.

If we decline or cancel an order after payment has been taken, we will notify you and refund the affected amount to your original payment method. This does not limit any other remedy required by law.

Please review your order carefully before submitting it. Cancellation and amendment requests are governed by our Returns & Refund Policy. We currently allow customers to request a free cancellation within three hours of placing an order, but cancellation cannot be guaranteed once fulfilment processing has begun.

Products purchased through the Services are intended for personal or household use. You must not purchase products for unauthorised commercial resale or export.

SECTION 4 — PRICES, PAYMENTS AND BILLING

Unless otherwise stated, prices displayed for Australian customers are in Australian dollars (AUD). Applicable taxes, delivery charges and any other charges payable to us will be displayed before you complete checkout.

Prices, discounts and promotions may change without notice. The price charged for an accepted order will be the price displayed at checkout and recorded in the order confirmation, subject to the correction of an obvious error as described below.

Promotions may have separate conditions, including eligibility dates, product exclusions, minimum purchase requirements and limits on combining offers. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion, subject to applicable law.

You agree to provide accurate and complete purchase and payment information. You confirm that you are authorised to use the payment method submitted and authorise us and our payment providers to charge the total shown at checkout.

Payments are processed by Shopify and/or other third-party payment providers. We do not directly store complete payment card details. Your use of a third-party payment service may also be governed by that provider’s terms and privacy policy.

SECTION 5 — INTERNATIONAL FULFILMENT, SHIPPING AND DELIVERY

Marlowe the Label works with international fulfilment partners to process and dispatch orders. Products may be shipped directly from an overseas fulfilment facility. This arrangement does not affect your rights under the Australian Consumer Law.

Processing and delivery timeframes displayed on our website are estimates unless we expressly state that a date is guaranteed. Delivery may be affected by carrier operations, customs processing, severe weather, peak periods, address issues and other circumstances outside our reasonable control.

We remain responsible for working with you to investigate orders that are materially delayed, lost in transit or delivered incorrectly. If we cannot supply an order within the agreed timeframe or, where no timeframe was agreed, within a reasonable time, we will provide a solution required by applicable law.

You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, a refused parcel or a failure to collect a delivery may be charged to you where reasonable and legally permitted. Please review our Shipping Policy and Returns & Refund Policy for further information.

SECTION 6 — RETURNS, EXCHANGES AND CONSUMER GUARANTEES

Returns, exchanges, refunds, order changes and cancellations are governed by our Returns & Refund Policy. Our voluntary 30-day change-of-mind return policy is provided in addition to your statutory rights.

Under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy if a product is faulty, unsafe, not of acceptable quality, materially different from its description or not fit for a disclosed purpose. Statutory consumer rights are not limited to 30 days and are not excluded for sale, personalised or hygiene-sensitive products.

For a major product failure, you may be entitled to choose between a refund and replacement. For a minor failure, we may first provide an appropriate repair or another remedy permitted by law. Please contact us as soon as reasonably possible if you experience a problem with a product.

SECTION 7 — INTELLECTUAL PROPERTY

The Services and their content—including our branding, logos, text, product descriptions, graphics, photographs, videos, audio, reviews, website design and arrangement—are owned by or licensed to Marlowe the Label and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Services for lawful personal and non-commercial purposes. You must not reproduce, distribute, modify, republish, sell, exploit, scrape or create derivative works from the Services or their content without our prior written permission, except where permitted by law.

“Marlowe the Label” and our associated names, logos, designs and slogans are trademarks or branding of Marlowe the Label or its licensors. Shopify and other third-party names and marks appearing through the Services belong to their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Services may provide access to tools, features or services operated by third parties, such as payment providers, delivery tracking services, customer review platforms or social media features.

We do not control every aspect of third-party services. Your use of them may be subject to separate terms and privacy policies. To the extent permitted by law, we are not responsible for problems arising solely from a third-party service that is outside our reasonable control. Nothing in this section limits our responsibilities as the seller of products purchased directly from Marlowe the Label.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to websites or content operated by third parties. These links are provided for convenience and do not necessarily constitute our endorsement.

We are not responsible for the content, security, availability or practices of third-party websites. If you choose to access or transact with a third party, please review its terms and privacy policy. Questions concerning a product or service purchased directly from a third party should be directed to that third party.

SECTION 10 — OUR RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce technology used to make the Services available. Purchases made from our store are transactions directly between you and Marlowe the Label. Marlowe the Label, not Shopify, is the seller responsible for fulfilling your order and addressing enquiries about products, deliveries, returns and refunds.

To the extent permitted by law, Shopify is not responsible for the products sold by Marlowe the Label or for loss arising solely from a purchase transaction between you and Marlowe the Label. Nothing in this section excludes any rights or claims you may independently have against Shopify under applicable law.

SECTION 11 — PRIVACY

Our collection and use of personal information is described in our Privacy Policy. Because our store is hosted by Shopify, Shopify also processes certain personal information to provide and improve the ecommerce platform.

Information may be processed by Shopify, payment providers, fulfilment partners, analytics providers and other service providers located in Australia or overseas. Please review our Privacy Policy for further information about the categories of information collected, the purposes for which it is used, international disclosures and your privacy choices.

SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, suggestion, comment or other content (“User Content”), you retain ownership of your content but grant Marlowe the Label a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate and display it for operating, improving and promoting the Services. This licence continues for as long as the content is used for those purposes, subject to applicable privacy and consumer laws.

You confirm that you own the User Content or have permission to submit it, that it is accurate to the best of your knowledge, and that it does not infringe another person’s intellectual property, privacy or other rights. Any compensation or incentive received in connection with a review must be disclosed.

We may moderate or remove User Content that is unlawful, fraudulent, abusive, defamatory, obscene, misleading, unrelated to the product or infringes another person’s rights. We will not remove or suppress a genuine review merely because it is negative.

You must not submit malicious code, impersonate another person or misrepresent the origin of User Content. Our use of personal information associated with User Content remains subject to our Privacy Policy.

SECTION 13 — ERRORS, INACCURACIES AND AVAILABILITY

Occasionally, the Services may contain an error or omission relating to a product description, price, promotion, shipping charge, delivery estimate or availability.

We may correct errors and update information. If an obvious error affects an order you have placed, we will contact you as soon as reasonably possible and give you the option to proceed on the corrected terms or cancel the affected product for a full refund.

We will not rely on this section to avoid an accepted order merely because fulfilling it has become less profitable or inconvenient, or to limit rights that cannot legally be excluded.

SECTION 14 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use or attempt to use the Services to:

  • Violate any applicable law or another person’s rights;
  • Infringe intellectual property, privacy or publicity rights;
  • Submit false, deceptive, defamatory, abusive or unlawful material;
  • Harass, threaten or harm another person;
  • Impersonate another person or misrepresent your identity;
  • Transmit spam, unsolicited promotions, malware, viruses or harmful code;
  • Interfere with the security, availability or operation of the Services;
  • Gain unauthorised access to an account, system or network;
  • Scrape, crawl, harvest or collect data through automated means without our written permission, except where permitted by law; or
  • Use the Services or their content for unauthorised resale or commercial exploitation.

SECTION 15 — SUSPENSION AND TERMINATION

We may suspend or terminate access to an account or the Services where we reasonably believe this is necessary to address fraud, unlawful conduct, a security risk, material misuse of the Services or a serious breach of these Terms.

Where reasonably practicable, we will provide notice and an opportunity to address the issue. Immediate action may be taken where necessary to protect customers, our systems, third parties or the integrity of the Services.

Termination does not affect rights or obligations that arose before termination. Provisions that are intended by their nature to continue—including intellectual property, payment obligations, lawful limitations of liability, dispute provisions and consumer rights—will survive termination.

SECTION 16 — SERVICE AVAILABILITY AND DISCLAIMERS

We aim to keep the Services accurate, secure and available, but we cannot promise that access will always be uninterrupted or error-free. Maintenance, updates, internet failures, third-party outages or events outside our reasonable control may occasionally affect availability.

General information provided through the Services is not professional, legal, medical or financial advice. You should obtain appropriate advice where needed.

To the maximum extent permitted by law, warranties or conditions not expressly stated in these Terms are excluded. This exclusion does not apply to consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of non-excludable consumer guarantees, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above and to the extent permitted by law, Marlowe the Label will not be liable for indirect or consequential loss that was not reasonably foreseeable at the time you used the Services or entered into a purchase contract.

We are not responsible for loss caused by your unlawful use of the Services, your failure to protect account credentials, inaccurate information you provide, or circumstances entirely outside our reasonable control, except to the extent that we caused or contributed to the loss.

Where liability can lawfully be limited, it will be limited only to the extent that is fair, reasonable and permitted under applicable law. This section does not limit your right to compensation for reasonably foreseeable loss or damage arising from a failure to comply with a consumer guarantee.

SECTION 18 — INDEMNITY

To the extent permitted by law, you agree to compensate Marlowe the Label for reasonable losses, liabilities and costs directly resulting from your unlawful use of the Services, your infringement of another person’s rights or your material breach of these Terms.

This obligation applies only to the extent that you caused or contributed to the relevant loss. It does not require you to compensate us for our own negligence, unlawful conduct, breach of contract or failure to mitigate loss.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted or severed to the minimum extent necessary. The remaining provisions will continue in effect where they can operate independently.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

A delay or failure by either party to exercise a right does not waive that right.

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy and any specific promotion or product terms presented to you, form the agreement between you and Marlowe the Label concerning the Services.

Nothing in this entire-agreement clause excludes representations or rights that cannot lawfully be excluded, including rights relating to misleading or deceptive conduct.

SECTION 21 — ASSIGNMENT

You may not transfer your account or obligations under these Terms without our written consent, except where the law permits otherwise.

We may transfer our rights and obligations as part of a genuine sale, restructuring or transfer of our business, provided that the transfer does not reduce your existing rights. We will provide notice where required by law.

SECTION 22 — GOVERNING LAW AND DISPUTES

These Terms and purchases made through the Services are governed by the laws of [GOVERNING JURISDICTION], without excluding any mandatory rights available to you under the Australian Consumer Law or the laws of the place where you live.

If a dispute arises, please contact us first so we can attempt to resolve it promptly and fairly. Nothing in this section prevents either party from using a consumer protection agency, tribunal, court or other dispute-resolution process available under applicable law.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, our business practices or applicable law. The current version will be published on this page with its effective date.

Where a change materially affects your rights, we will provide reasonable notice where required by law. Changes will apply prospectively and will not alter the agreed terms of an order already placed unless the change is required by law or you agree to it.

SECTION 24 — ADDITIONAL POLICIES

The following policies form part of these Terms where relevant:

  • Returns & Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Payment Policy
  • Contact Information

If a specific policy conflicts with these Terms, the more specific policy will apply to that subject, provided it does not exclude or restrict a right that cannot legally be excluded.

SECTION 25 — CONTACT INFORMATION

Store name: Marlowe the Label

Email: [SUPPORT EMAIL]

Customer support hours:

[SUPPORT DAYS AND HOURS]

[TIME ZONE]

We aim to respond to customer enquiries within 24 hours during our normal support hours.

Effective date: 01/09/2026