At Marlowe the Label, we are committed to making your delivery experience clear, reliable and easy to follow. This Shipping Policy explains where we deliver, how orders are processed and what to expect after placing an order.

SHIPPING DESTINATIONS

Marlowe the Label currently ships exclusively to delivery addresses located within Australia.

We do not currently offer delivery to countries outside Australia. Orders submitted with a non-Australian delivery address may be declined or cancelled. If payment has already been taken for an order we cannot deliver, the affected amount will be refunded to the original payment method.

Some remote, restricted or carrier-excluded locations may not be available. If we are unable to deliver to your address, we will contact you as soon as reasonably possible.

FREE STANDARD SHIPPING

We offer free standard shipping on orders of AU$69 or more delivered within Australia. Orders under AU$69 are charged a flat standard shipping rate, shown at checkout before you pay. The threshold applies to the order total after any discounts and before shipping.

Any optional premium or expedited delivery service, if available, will be shown separately at checkout together with the applicable price and estimated timeframe.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment has been successfully received and the order has been accepted.

Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, promotional events, product launches or peak holiday periods, processing may take slightly longer. If a material delay affects your order, we will provide an update using the contact details supplied at checkout.

Changes to an order, including changes to the size, colour or delivery address, may restart the processing timeframe.

ESTIMATED DELIVERY TIME

After dispatch, standard delivery within Australia is normally estimated to take 6–8 business days.

The total estimated delivery timeframe is therefore:

• Processing: 1–2 business days
• Delivery after dispatch: 6–8 business days
• Total estimated timeframe: 7–10 business days

Delivery estimates begin after an order has been dispatched. They are estimates rather than guaranteed arrival dates unless we expressly confirm otherwise in writing.

Remote and regional locations may require additional delivery time.

INTERNATIONAL FULFILMENT

Marlowe the Label works with an international fulfilment partner to process and dispatch orders. Although we deliver exclusively to customers within Australia, your order may be shipped directly from an overseas fulfilment facility.

This is a standard operational arrangement for many online retailers and does not affect your rights under the Australian Consumer Law.

Your order may be transferred between international and Australian delivery partners during transit. The final delivery may therefore be completed by a different carrier from the one shown when tracking first becomes available.

ORDER CONFIRMATION AND TRACKING

After placing an order, you will receive an order confirmation email at the address entered during checkout.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link. Please allow up to 48 hours for the carrier’s tracking system to display its first update.

If tracking shows “Information Received”, “Label Created”, “Shipment Data Received” or a similar message, this normally means the shipping label has been created and the parcel is awaiting its first carrier scan. Tracking will begin updating as the parcel moves through the network.

Please check your spam, junk and promotions folders if you have not received an order or shipping confirmation. If you still cannot locate it, contact us at [SUPPORT EMAIL].

MULTIPLE-PARCEL ORDERS

Orders containing more than one item may be dispatched in separate parcels because products can be processed by different sections of our fulfilment network.

Separate parcels may:

• Have different tracking numbers;
• Be dispatched on different days; and
• Arrive at different times.

You will not be charged additional standard shipping fees when we divide an order into multiple parcels.

DELIVERY ADDRESS

Please provide a complete and accurate Australian delivery address, including any apartment or unit number, postcode and relevant delivery instructions.

If you notice an error, contact us at [SUPPORT EMAIL] as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has begun.

Marlowe the Label is not responsible for a delay or failed delivery caused by materially incorrect or incomplete information supplied by the customer. Reasonable redelivery or return-to-sender costs may apply where legally permitted.

DELIVERY DELAYS

Deliveries may occasionally be delayed by circumstances such as carrier congestion, customs processing, severe weather, natural disasters, transport disruptions, peak shopping periods, public holidays or address issues.

If your tracking has not updated for several business days or your order is materially overdue, contact us at [SUPPORT EMAIL]. We will review the tracking information and, where appropriate, open an investigation with the relevant delivery partner.

If we cannot supply your order within the agreed timeframe or, where no timeframe was agreed, within a reasonable time, we will provide a solution in accordance with applicable law. Delivery estimates and carrier delays do not remove your rights under the Australian Consumer Law.

LOST ORDERS

If a parcel is confirmed lost in transit, we will offer an appropriate solution, which may include:

• A replacement sent at no additional cost; or
• A refund where a replacement is unavailable or where otherwise required by law.

A parcel will not be considered lost solely because tracking has temporarily stopped updating. The carrier may need to complete an investigation before confirming that a parcel has been lost.

TRACKING SHOWS DELIVERED, BUT THE PARCEL IS MISSING

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check around the delivery location, entrances and any safe-drop areas;
2. Ask other members of the household, building reception or neighbours whether they accepted the parcel;
3. Allow until the end of the delivery day, as some carrier scans may appear shortly before physical delivery; and
4. Contact us at [SUPPORT EMAIL] if the parcel is still missing.

We will assist you with the carrier investigation. The available solution will depend on the investigation outcome and your rights under applicable law.

DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Please inspect your order after delivery.

If your parcel arrives damaged, contains an incorrect item or is incomplete, contact us within 7 days of delivery, where reasonably possible. Include your order number, a description of the issue and clear photographs of the item, packaging and shipping label.

The 7-day notification period helps us investigate delivery-related issues while carrier and fulfilment records remain available. It does not exclude or limit any rights you may have under the Australian Consumer Law.

Once the issue has been verified, we will provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

FAILED, REFUSED OR UNCLAIMED DELIVERIES

If a delivery is refused, not collected, or cannot be completed because of an incorrect or incomplete address, the parcel may be returned to our fulfilment facility.

Where possible, we will contact you to arrange redelivery. Reasonable redelivery, return shipping or carrier charges may apply where the failed delivery was caused by information or instructions supplied by the customer.

If redelivery is not possible, we will assess the returned parcel and determine the available refund or store credit in accordance with our Returns & Refund Policy and applicable law.

ORDER CHANGES AND CANCELLATIONS

You may request a free cancellation within 3 hours of placing your order. Contact us immediately at [SUPPORT EMAIL] with your order number.

After this period, your order may have entered fulfilment processing and cancellation cannot be guaranteed. If the order has already been dispatched, you may request a return after delivery under our Returns & Refund Policy.

The 3-hour period is an operational processing window and does not limit any rights that cannot legally be excluded.

CONTACT INFORMATION

If you have questions about an order, delivery or tracking update, please contact us:

Store name: Marlowe the Label

Email: [SUPPORT EMAIL]

Customer support hours: [SUPPORT DAYS AND HOURS]

Time zone: [TIME ZONE]

We aim to respond to customer enquiries within 24 hours during our normal support hours.

Effective date: [DAY MONTH YEAR]